[Windows 11/10] Troubleshooting - Windows Update failed to install

If you experience issues when installing Windows updates, please refer to the troubleshooting step below.

To provide you more detailed instruction, you can also click ASUS YouTube video link below to know more about Get Support for Windows Update Installation.

Please go to the corresponding instruction based on the current Windows operating system on your device:

Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version on your device. Here you can learn more about:

For executing drivers update, here you can learn more about:

If the problem persists after you have updated BIOS and drivers to the date, please continue to the next chapter for troubleshooting.

  1. Type and search [Troubleshoot settings] in the Windows search bar ① , then click [Open] ② .
  2. Select [Other troubleshooters] ③ .
  3. Click [Run] on the Windows Update option ④ , then follow the on-screen instructions to complete the troubleshooting process. If the problem persists, please continue the next troubleshooting.

  1. Please record the name of update version. In general, the update version utilized “KB” as a name, such as KB5017271. (The following takes KB5017271as an example.)
  2. Open the Microsoft Update Catalog website. Type the KB number in the search bar and then click Search ① .
  3. Under the search result, click Download corresponding to your system version and architecture ② .
  4. Click the link to download the standalone package ③ .
  5. After the download is complete, double-click the standalone package to start the installation process ④ . If the installation is failure, please continue to the next troubleshooting.

  1. Type and search [Command Prompt] in the Windows search bar ① , then click [Run as administrator] ② .
  2. In Command Prompt, type [DISM.exe /Online /Cleanup-image /Restorehealth] and press the Enter on the keyboard ③ .
  3. When the command operation has run successfully and a confirmation message “The restore operation completed successfully” is present, please type [sfc /scannow] and press the Enter on the keyboard ④ .
  4. Wait until the sfc scan verification reaches 100% completion, then close Command Prompt and try running the Windows Update again. If the problem persists, please continue to the next troubleshooting.

If the Windows Update problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the device to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system.

If the problem persists, please continue to the next troubleshooting.

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the device to back to its original configuration. Here you can learn more about: How to reset the system.

If your problem is not worked out with above solution and information, please contact ASUS customer service center for further information.

Updating software usually helps the system stability and optimization, so we recommend you check and often update to the latest version on your device. Here you can learn more about:

For executing drivers update, here you can learn more about:

If the problem persists after you have updated BIOS and drivers to the date, please continue to the next chapter for troubleshooting.

  1. Click [Start menu] ① , then click [Settings] ② .
  2. Select [Update & Security] ③ .
  3. Select [Troubleshoot] ④ , click [Windows Update] ⑤ and [Run the troubleshooter] ⑥ , then follow the on-screen instructions to complete the troubleshooting process. If the problem persists, please continue the next troubleshooting.

The Update Assistant can help you update to the latest version of Windows 10.

  1. Go to the Microsoft official website to download the Update Assistant tool. Click [Update now] ① to start to download the Windows 10 Update Assistant tool.
    Note: The following picture is the current version and just for reference, please download the latest version which Microsoft provides.
  2. After the download process is completed, double-click your downloaded tool ② .
  3. If the User Account Control notification is appeared, please select [Yes] ③ .
  4. Windows 10 Update Assistant will show the current version on your device, and what the latest version is. Select [Update Now] ④ to start the update process.
  5. Update Assistant will check whether your device's hardware devices are compatible with the latest version of Windows 10. After confirming your device is compatible, please select [Next] ⑤ to start to download the latest version of Windows 10.
  6. Update Assistant is downloading the latest version of Windows 10.
  7. After the downloading process is completed, please click [Restart now] ⑥ to start to install the latest version of Windows 10. If the installation is failure, please continue to the next troubleshooting.
    Note: It will take some time to update Windows, so please make sure that the AC adapter is connected during the updating process. Also, please do not force to shut down to prevent any issue.

  1. Please record the name of update version. In general, the update version utilized “KB” as a name, such as KB5016688. (The following takes KB5016688 as an example.)
  2. Open the Microsoft Update Catalog website. Type the KB number in the search bar and then click Search ① .
  3. Under the search result, click Download corresponding to your system version and architecture ② .
  4. Click the link to download the standalone package ③ .
  5. After the download is complete, double-click the standalone package to start the installation process ④ . If the installation is failure, please continue to the next troubleshooting.

  1. Type and search [Command Prompt] in the Windows search bar ① , then click [Run as administrator] ② .
  2. In Command Prompt, type [DISM.exe /Online /Cleanup-image /Restorehealth] and press the Enter on the keyboard ③ .
  3. When the command operation has run successfully and a confirmation message “The restore operation completed successfully” is present, please type [sfc /scannow] and press the Enter on the keyboard ④ .
  4. Wait until the sfc scan verification reaches 100% completion, then close Command Prompt and try running the Windows Update again. If the problem persists, please continue to the next troubleshooting.

If the Windows Update problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the device to a point before the problem began to resolve the problem. Here you can learn more about How to use restore point to restore the system.

If the problem persists, please continue to the next troubleshooting.

If the problem persists after all troubleshooting steps are completed. Please backup your personal files, then reset the device to back to its original configuration. Here you can learn more about: How to reset the system.

If your problem is not worked out with above solution and information, please contact ASUS customer service center for further information.